I attended a talk by Nicola entitled ‘Making sense of the post 2013 NHS commissioning landscape’ at the Clinical Pharmacy Congress in 2015. Nicola was able to remove some of the mystery and explain much of the jargon used to explain the fast changing structure and landscape of the modern NHS. She was able to do this in an encouraging manner, motivating myself and many of my colleagues to learn more about an issue we have tended to shy away from. In many senses, she is a miracle worker!